From the minute we arrived at the Dealership we knew we were in the right place! They welcomed us and guided us through the whole process. It was the first time we dealt with a Sales Person, Mark Poirier, who really listened to what we wanted. He answered all of our questions, and didn't try to sneak anything by us...we were able to trusted him completely. So much so, that we had planned to shop over the Labor Day weekend due to all of the hype, but we knew it wouldn't get any better than this, so we purchased! All of the paperwork was signed and I came back in the next day to pick up our new Camry. The registration and inspection sticker was done and the vehicle was on display inside the dealership! Carol, one of the delivery girls, was great! She went over all of the buttons, and helped me pair my phone. She walked me through the dealership and showed me were I would be coming for service...free for 2 years! Oh, and later that day, I called her so she could walk me through pairing my husband's phone too, she was so helpful! They have a great team of people working there that really care about their customers! I will not go anywhere else! Thank you Balise Toyota...Your New Loyal Customer :) --dealerrater.com reviewer Happy Customer :)
I came into the dealership with my 2year old daughter to purchase a Toyota. I met with Chriss Daniels, we got along instantly, he was understanding of me and my situation, he did not pressure me but he was so kind and knowledgeable, we sat in the car for I was alone and didnt want to switch my car seat. He called me up a few days later and asked when I was going to test drive, well I arranged a sitter for my lovely daughter, come down and test drove. The Rav 4 is great but so is my sales man. Every one in the Toyota area made me feel welcome and Chriss he just made me want to get it from him. I trust and like them a lot. I am so happy with the service here at Balise. Thia is my third Toyota and I will be getting it serviced here as well for Mark Mason in service also gives exceptional service. --dealerrater.com reviewer onlylivy
I've just purchased my first foreign automobile. I was undecided on an American vs imports. I visited Balise Toyota in West Springfield, and from the first moment I entered the showroom floor, I felt comfortable. I had visited other showrooms in my quest for a new car, and found yours more then friendly....my saleman (Ronald Redman) was more then knowledgeable about the Hybrid I was interested in, he was excited. His Professionalism was refreshing, his demeanor, was just plain friendly. Thank you for the experience. --Tell Mike submission from Kent F.
Everyone at Balise Toyota was great! They were friendly and helpful...no pressure, straight forward, honest and really fun to work with! They understand that buying a car is not something you do every day, and make it special! I will definitely be back for service, and when my lease is up in three years! --Edmunds.com reviewer diane44
I came in to buy a new 2011 Toyota Camry SE and I absolutely love it!!! The car is a perfect 10!! And I found that all of the staff that I had a chance to deal with during my process were great to work with. . It feels refreshing knowing that the salesperson Dave F, and Choo who came over with the final numbers were very professional and easy to work with. I would definitely recommend Balise to all of my family and friends that are looking for cars. Great service Balise Toyota!!!!! --Google reviewer Princess
I purchased new 2010 corolla from balise toyota, it was nice experience with them, very friendly and professional sales agents and reliable commitment towards benefit of customer. Especially i would like to appreciate job done by Sales agent Brandon Mitchell who drags me to purchase this car from initial inquiry. I would prefer to refer this to my friends. --Google reviewer Tj
Its an excellent customer service from welcome me to end of my new car purchase. wonderful job by Brandon Mitchell, young dynamic sales agent with prompt response and have good sales techniques. And also product demonstration before they give keys is fantastic service i can say.very quick response and nice good sales agent/customer service persons. it's nice to see their work to purchase my new car. --dealerrater.com reviewer rknicsi
Everyone at the dealership was friendly and professional. Every facet of the purchase including negotiations, financing, and delivery were handled extremely well. The service area was spotless, with many bays and great hours. The entire purchase experience was exceptional. --dealerrater.com reviewer nickjferra
I would like to tell you about a very positive experience I had with Carlos Lopez, sales rep at Balise Toyota. I recently purchased a used Nissan Frontier from Carlos. The experience from start to finish was a thoroughly enjoyable. Carlos was a gentleman the entire time and followed up to ensure my satisfaction. He even addressed a small issue I had quickly and continued the excellent service I enjoyed after the sale had been made. It is this kind of treatment that will make me think of Balise and Carlos first the next time I purchase a vehicle. --Tell Mike submission from Peter D.
Just wanted to let you know that the parts guys at Balise Toyota are the best. I service my Tacoma regularly and these guys always help me find the parts I need. --Tell Mike submission from William C.
The beautiful facility, professional staff, friendly atmosphere, and attention to customer service all contributed to a great experience when I recently purchased a 2011 Camry. I chose Balise because of its reputation in the Springfield area and because I think I got a good deal. --dealerrater.com reviewer JLMcava
I have been using the service department here for several years. I have always had prompt and good quality service of my vehicle. I am offered discounts and informed of future maintenance needs. I trust this dealership and would bring my vehicle no where else for service. --dealerrater.com reviewer davidmp
I have been bringing in my Corolla for servicing since I bought it in a personal sale 5 years ago. the Service dept is wonderful. whenever I have had a problem, it has been fixed without too much hassle. from the minute I get out of my car to the time I pick up my car your employees are polite, friendly and very helpful. I will continue to bring my car to be serviced by the riverdale road service dept. --Tell Mike submission from Sarah R.
They made new car buying and financing fun-- and I thought that was impossible! Great staff-- friendly and genuinely concerned that I feel good about the purchase. From the "greeter" in the front lobby to the woman who went over the features of the car before I took delivery... not one person was less than EXCELLENT. --dealerrater.com reviewer cb5hiaa
The purchase of my new Camary Hybrid was fast, easy and fairly stress free. The sales person I worked with was friendly, knowledgeable and only used gentle pressure, which was a new experience. The professionalism of this dealership made a difference. Do give them a try. --dealerrater.com reviewer csjsjsrsjs
From the time I drove in through the large service bay door, I was warmly greeted by someone who got the next service advisor to help me. Although, I didn't like waiting at my car with the kids (I would've prefered to wait inside). When I shared my opinion with the dealership personnel, they were apologetic for any inconvenience and insisted that they will always accomodate my request to wait where I was most comfortable. Their general humility and high customer service mentality is why Balise Toyota is a top-notch dealership. Andrea, the service advisor was extremely professional and courteous, especially with my two toddlers. Overall, it was a great service experience. --dealerrater.com reviewer siturrino
From the time I arrived until the time I left EVERYONE made me feel very welcome, comfortable and kept me well informed. The facilities are state of the art, clean, warm and inclusive. It was my first time at Balise, but it will not be my last. Thank you for putting the customer back in customer service! --dealerrater.com reviewer alanrobertblair
This is the first car we have purchased from Balise Toyota, but it will not be our last. Our salesman Ron Redmond addressed all our our concerns and and made sure we were comfortable throughout the transaction. This was the easiest car buying experience we have ever had and we will certianly be back. --dealerrater.com reviewer ludwig6770
I just picked up my new Toyota Highlander and it was the best car buying experience. Dan and Mark made the entire process easy for me. I love the navigation system. Thank you Balise. --insiderpages.com reviewer rosalyn p
I've dealt with this Balise dealership over many years; nearly bought a car there ten years ago, but at that time I was not happy with their sales people. But the service department has always been good -- doesn't take long to get the car done, and the work has been uniformly excellent. On my latest visit, for just a routine oil change, they caught and repaired a couple of things that could easily have become major problems. Now the car, ten years old, runs better than ever. And staff attitudes have changed over the years; now they are friendly and helpful but not pushy. No "con" jobs. --dealerrater.com reviewer ladybassett
Everyone at this Dealership was OUTSTANDING! Even down to the person that was drying the cars off with a hand held towel in the "Exiting Bay". I would recomend this dealership to anyone looking for a car. Even if you are out of state. I did most of my Information/Research over the phone. I live in an ajacent state (CT) about 1.5 hrs away. I took Amtrak up to them and they even came and picked me up at the Train Station. To me, they were all very honest and up front right from the start. --dealerrater.com reviewer Homeuser
We just bought a new Prius, and were very happy with the whole experience. Haven't used their service dept. yet. The purchase was made through the internet, and they told us what the price would be right away. I like that, also, they were friendly and courteous. --dealerrater.com reviewer tenordl
in march i brought my corolla in for service and as i waited for my oil change i was walking around and noticed a rent a car sign and that is where i met tina she was so helpful and gave me some information. i wanted to take a few days to go to maine in may i called her and she gave me a great rate and when i went to go pick up the rental it was cleaned and ready to go. great experience that now a couple of my friends now rent from balise toyota. --citysearch.com reviewer LH1979
When the wheels of our Corolla started to make "funny noises" we rushed to Balise Toyota in West Springfield. Fortunately, their service dept. was still open on that late Saturday afternoon. The friendly service manager reassured us that our car would be taken care of right away, and it was. It turned out that the "problem" was something wrapped around the rear axle. It was taken care of, and since our car was due for the 15.000 miles maintenance service, this service was done too. It was a pleasure to deal with the staff at Balise Toyota, they are very professional at all levels, always ready to answer questions in an effective and courteous manner. --dealerrater.com reviewer mg01040
I believe this is the either the second or third time I have contacted Denise to help me choose my new Toyota. I cannot say enough about Denise in the way she treated my wife and I, in helping us making our choices toward the lease of our new Toyota. I never felt any pressure to buy/lease a new car, but Denise made it so easy for us by being so knowledgeable about each Toyota it gave us a sense "belonging" to the Balise Toyot family. I have recommended Denise to a number of people when they have said they were in the market for a new car, especially a Toyota. Her professionalism, sense of humor and sense of understanding towards people who have found it difficult to finance and purchase a new Toyota in these hard financial times, makes Denise one of, if not your very best Toyota sales representative that you have. Hopefully, in three years when it is time for me to decide whether to lease another great Toyota, or purchase my current lease of my 2010 Toyota Venza, Denise will still be serving Balise Toyota customers the way she has for these past years. --dealerrater.com reviewer gunnersr
I bought my fourth Yaris and I must say that Balise was by far the best experience I have had purchasing a car. No hasels, upfront, friendly service. It really was a great experience. I had started a deal with Hartford Toyota and they left a bad taste in my mouth, and this would have been my third purchase with them. I stuck to my guns at Hartford and I actually bought a car with my more options at Balise because I was so comfortable there. The dealership is huge and very nice. When I went to purchase my car I got a tour of the facility. I was explained what I needed to do if I ever needed anything. Everyone was friendly from the minute you walk into the show room through time they give you your keys. They ran through all the options in my car and asked if I needed anything else. It was fantastic and I commend them for their professional fiendly service. --dealerrater.com reviewer ottowlaw8
This is our 5th Toyota purchase,1st from Balise,a Prius.My sons are attending college in Albany,N.Y.& the Rave 4 they were driving developed mechanical problems and had to be towed to Lia Toyota in Albany.It being an old Rave w/many miles,the repairs came to more than the car was worth.We decided to purchase a new vehicle,however the salesmen at Lia never called back when he said he would.Trying to get in touch w/any one in there service department was very difficult.They either didnt answer the phone or put me on hold much longer than one should expect.Poor all around service. A search of the internet turned up several highly rated Toyota dealers.Balise was the only one to offer a fair price trade in for our Rave and said theyed even tow it to their dealership 80 miles away.The price we ended up paying was substantially discounted from the sticker w/the trade in value taken off that.They went through the entire Vehicle explaining all its functions twice.To top it off they drove the car to Albany were I was staying and registered and delivered the car to me.This was by far the best car buying experience I ever had.Balise staff was excellent.Received follow up calls to make sure there were no problems and I was completely satified.I live 280 miles from Balise,I plan on buying my next vehicle from them. --dealerrater.com reviewer angeloanthony
We live less than two miles from Lia Toyota Northampton but have made the drive to Balise because they are thorough, professional, and honest. We've had several cars serviced by them since moving to Mass and just purchased a new Prius. The transaction went very smoothly, our questions were answered, financing was arranged, and we never felt like we were being hustled by our salesman, Justin, or the sales manager. When we went met with the financial person we were not pressured into adding on optional packages or things we didn't want. And when we picked up our new Prius Kim went over the technology from bumper to bumper to make sure we were comfortable with operating the car. Whenever our older cars were serviced we found the service department to be easy to deal with, very thorough in their work, and have never had a problem getting a service appointment. The one time I had an issue with some work that had been done the general manager returned my call to work out the solution. We heartily recommend them over the competition. And if you live in Northampton it's worth making the drive to Balise. --dealerrater.com reviewer fgdmorr
balise was professional and very considerate of my time. I found that all of the staff that I had a chance to deal with during my process were great to work with. I came in to buy a used SUV and thought I would be pressured into buying something out of my budget or a car that I didn't like. It feels refreshing knowing that the salesperson Dave F, and Choo who came over with the final numbers were very professional and easy to work with. I would definitely recommend Balise to all of my family and friends that are looking for cars. --insiderpages.com reviewer minerva r
Fairly straight-forward and honest. If they did not know the answer, they acknowledged that and said they would find out. They were attentive to details, to the best of their ability. Salesperson (Denise D.) was pleasant , patient, and intelligent. Good judge of the situation. Not too muich pressure involved.
Had many layers of staff involved in the sales and delivery, which could be confusing. Using internet for information was efficient and helpful. Their price could not be beat, even close, by two other local dealers. --dealerrater.com reviewer b4
Service experience was excellent. Karl was knowledgeable, courteous, and went out of his way to make sure that my service issues were addressed. I have had cars serviced at other Toyota dealers in the area, and Balise, by far, has always exceeded my expectations. --dealerrater.com reviewer roderick06082
I drove 80 miles and past 3 other dealers to go to Balise. They had the best price in the area and their staff great. Plus you can go out for wings while your car is being detailed. I will definitely be giving them a call once my wife is ready for a new car. --dealerrater.com reviewer 2010tundra
Quick internet response. Price was competitive. Purchase made on a Saturday - the car with needed upgrades and registration was ready for pickup Monday afternoon. At pickup the dealership spent almost a hour explaining all the features and the operation of the car. --dealerrater.com reviewer llrgate
This dealership has a contagous friendly family feel. Being new to buying everyone was more than welcoming to my 5000 question. The friendlyness doesn't stop there they take you on a detailed tour of the service dept. As well as the parts dept. It's like you buy not just a car but a safty net. They make buying a car fun! --dealerrater.com reviewer Missmollylynn88
We had had our car serviced elsewhere and were very dissatisfied. This was my first visit to Balise (my husband had taken our car for the last service). We were both really pleased with our experience. They attended to our car promptly while I was able to comfortably wait in their waiting area. Eeveryone i came into contact with was very friendly and helpful. Ron checked in with me about our car. We had a repair to make (which we had suspected) and he made arrangements for the car to be repaired at my convenience. He was VERY accommodating. We have had this car for 2 1/2 years and I just wish we had been coming to Balise sooner. Thank you! --dealerrater.com reviewer Susan638
The main reason I purchased from Balise was due to being an American Express member. American Express sent me their pricing on new and used vehicles and let me select options. I was able to see what my price was prior to being contacted by Balise. I ended up paying close to $500 below dealer invoice. I then worked closely with Melissa regarding pick up date, financing, down payment, insurance coverage, etc. All of this was worked out prior to arriving at Balise. Even though I live in Attleboro, MA, it was definitely worth the trip to Balise. When my wife and I arrived, we were impressed at the size of the dealership, very clean facility, and how friendly the staff of Balise were. We were greeted by a receptionist (rather than having a sales person running up for our business - we also had an appointment). Since we purchsed the vehicle over the internet, we wanted to test drive the vehicle and we did so without any issues at all. We were also impressed on how Balise had a member of their staff who specifically ran us through the vehicle (not a sales person). I have not have this type of service before when purchasing a vehicle. Since we were preapproved on the financing, it went smoothly with the finance/business manager. We were also impressed with the one stop shopping (we were able to have a sticker put on the Tacoma, have the vehicle registered, gas tank filled). I purchased a vehicle in the past where the dealership did not fill up the gas tank (needless to say I do not do business with that dealership any longer). I would recommend Balise Toyota to my friend and family. Thanks Balise Toyota for a great experience! --dealerrater.com reviewer bveronesi
This was the best car buying experience my husband and I have had! Everyone was very informative, helpful, kind, and relaxed. We didn't feel any pressure from anyone at all like at other dealerships. Would highly recommend this dealership to anyone! --dealerrater.com reviewer kds10
I bought a Rav4 through the American Express Buyer Service with Balise responding with the best price by far of the four dealers responding. I thought the offer (below invoice) was too good to be true on a model that was in short supply everywhere and had several follow up discussions with sales staff. Both Ryan and Dave patiently answered my questions, sent me the complete offer sheet and followed up with me. I was buying a car 200 miles from my home but the price savings made it worth it. Since I have owned Toyotas before and rarely had any problems, I felt safe in buying from a distance. When I arrived at dealership on a Friday night, everything was as promised. Carol thoroughly reviewed the vehicle with me and Dave and Ryan came by to say hi. I was in and out of the dealership in under an hour. I appreciated the professional manner in which this was handled and especially appreciated the great price and immediate availability. I can't say enough about how clean and quick this transaction was with none of the games played by most dealers. Well done Balise! --dealerrater.com reviewer mishman
Each person I worked with gave me their full attention and made me feel very comfortable. I was shocked to discover how easy and smooth the car buying process was, since I was initially nervous and apprehensive. Every detail of the car was carefully discussed and demonstrated, and each Balise associate I worked with had a bright personality, which I really appreciated. The price I got for the used car was a true deal, and the condition of the car inside and out was immaculate. I saw the car before it was detailed and there was a remarkable difference! I am completely satisfied with my experience there and would recommend this dealership to anyone in a heartbeat. Great people, great service and great products! --dealerrater.com reviewer chicken
I bought a new Toyota camry from Balise Toyota West Springfield Ma. My wife and I had a wonderful time at dealership. Mark Poirier was a excellent salesman great knowledge of the camry line, and the manager Choo was extremely helpful. I would buy from Balise Toyota again and I would recommend my family and friends. --dealerrater.com reviewer happymale34
I just purchased my third vehicle from the Balise group, in this case a 2010 Prius from Balise Toyota at their West Springfield store. Ryan responded very quickly to my Internet inquiry for a new Prius with a below MSRP quote. I went in the following day and met with Chris Fredette who tirelessly negotiated a fair trade-in value for my Honda. We agreed on a price for the Prius, but the color combination I wanted was not in stock at any local dealers. This delay gave me time to search for a lower price, which Balise unhesitatingly matched. Once they located my second-color choice we closed the deal in less than 24 hours. Jon in Finance found a great APR of 4.25% and the delivery person was thorough and detailed. All in all an excellent, low-pressure buying experience. Highly recommended! --dealerrater.com reviewer mantsel
Everyone at Balise was was easy to deal with and they didn't waste my time. I did not feel pressured by my salesperson or the finance manager. I got the payments I was looking for. I left well informed about my new Tacoma. I will recommend Balise to my freinds. --dealerrater.com reviewer lanep61
My husband and I bought a new 2008 Camry. Sales experience was great, very easy to do business with them. Initially used internet pricing and they were the easy and best dealer to work with. Stacy responded in 15 minutes to my request for pricing. She was great. I love my new car. --dealerrater.com reviewer jenn114
I purchased my first new Car with Balise and had it sereviced with them until I moved. All the employees were very polite and friendly, plus the new building is very consumer friendly. --dealerrater.com reviewer lkey
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Sitting down to write a review is probably not the first thing on your mind after driving home in your new car or picking up your vehicle from service. Thank you for your kind words and for going out of your way to tell other people about your experience at Balise!
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